Case Assignment
For this assignment, first carefully review the
required background materials. Make sure
you remember the standard organizational
development approaches covered in Module
1. Then make sure you understand the main
principles of Appreciative Inquiry and how
they compare to traditional organizational
development approaches (action research,
problem solving). It is also important to
understand what is involved in each of the “4
Ds” – Discovery, Dream, Design, and Destiny.
When you are finished reviewing the background materials, go through
each of the scenarios below and apply what you’ve read to these
scenarios. For each scenario, cite at least one of the required readings to
support your answer. You should cite at least three of the four required
readings in your paper. Your paper should be 4–5 pages in length:
1. A corporation notices that suddenly turnover in the human resource
department has been extremely high. This corporations prides itself on
having a dedicated and committed workforce, so this high turnover in
one department is highly troubling for this company. Normally the
human resource department investigates when there is a high turnover
rate in a department. But since the human resource department is now
the department with the high turnover rate, the CEO decides that an
outside consultant should be hired to investigate the high turnover rate
and propose solutions. Should this team use an Appreciative Inquiry
consultant, or hire a more traditional Organizational Development
consultant? Explain your reasoning with references to the required
readings.
2. An organization hires an Appreciative Inquiry consultant to help the
company get back on track and improve the performance of its product
design team. The consultant starts by asking members of the team how
they would like the team to perform and what their ideal vision of the
team would be. The consultant collects all of this input and designs a
detailed plan regarding how to achieve this ideal future that the team
dreams about. However, once this detailed plan is presented to the
team they are all shocked that the consultant came up with such an
unrealistic plan. Team members say that the expenses involved in this
plan are far beyond their budget, and they would also need to hire many
new team members in order to achieve this plan in a realistic time
frame. They all agree it would be great if they had the time and money
to implement this plan, but they also are in consensus that this plan
presented by the consultant is highly unrealistic. What do you think went
wrong? What steps do you think the Appreciative Inquiry consultant
could have taken to make the consulting process go better? Refer to the
specific “4 Ds” of Appreciative Inquiry in your answer.
3. A group of ten friends decide to start a new social networking company
and put their savings together to start this new business. The company
grows rapidly for the first five years and morale is very high in the
company during this time. Everyone gets along very well and they work
together cooperatively in order to continuously improve the company
and its services. However, after five years the company stops growing
and seems to reach a plateau. Morale seems to drop and there is now
noticeable tension between employees including the top leadership
team. They are not sure what to do revive the company, so they decide
to hire a consultant. Should this team use an Appreciative Inquiry
approach or a more traditional organizational development approach?
Explain your reasoning with references to the required readings.
4. A large supermarket chain decides they would like to expand to have an
online division where consumers can order online and have their
groceries delivered directly to their homes. The supermarket decides to
create a special taskforce to come up with a detailed plan on how they
should develop and manage the new online division. This taskforce
includes a diverse variety of employees including those from the
marketing department, accounting department, inventory department,
and most of the main departments. These employees do not have much
experience working with each other since they are from different
departments. After meeting regularly for a few months, the taskforce
makes almost no progress and are constantly bickering. Management is
concerned that the online division will never get off the ground. To get
back on track and find a way to function more smoothly, should this
taskforce use an Appreciative Inquiry approach or a more traditional
organizational development approach? Explain your reasoning with
references to the required readings.
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Assignment Expectations
• Answer the assignment questions directly.
• Stay focused on the precise assignment questions; don’t go off on
tangents or devote a lot of space to summarizing general background
materials.
• Make sure to use reliable and credible sources as your references.
Articles published in established newspapers or business
journals/magazines are preferred. If you use articles from the Internet,
make sure they are from credible sources.
• Reference your sources of information with both a bibliography and intext
citations. See the Student Guide to Writing a High-Quality
Academic Paper, including pages 13 and 14 on in-text citations. Another
resource is the “Writing Style Guide,” which is found under My
Resources in the TLC portal.